FAQ

Individual verification

What should I do if facial recognition fails?
Published on Oct 11, 2024Updated on Aug 25, 2026582
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on Aug 11, 20263
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Aug 11, 202614
What are sanctions?
Published on Sep 1, 2024Updated on Aug 11, 20263
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Aug 5, 202681
How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
Published on May 7, 2024Updated on Aug 11, 20261,118
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Aug 25, 202614,472
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Aug 25, 20266,513
How do I verify an individual account?
Published on Sep 25, 2023Updated on Aug 25, 202631,890
My account says "We need to know more about you." What should I do?
Published on Sep 7, 2023Updated on Aug 28, 2026
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Aug 25, 202611,643
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Aug 28, 2026884
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Aug 5, 20265
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Aug 25, 20267,067

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