FAQ

Individual verification

My account says “We need to know more about you.” What should I do?
Published on Aug 28, 2026Updated on Aug 28, 2026
How do I update my verified name, identity information, document, or country of residence?
Published on Aug 28, 2026Updated on Aug 28, 2026
What proof of address documents can I submit?
Published on Aug 28, 2026Updated on Aug 28, 2026
Individual identity verification eligibility, review time and supported identity documents
Published on Aug 28, 2026Updated on Aug 28, 2026
Identity linked to another account: verification and ownership FAQ
Published on Aug 28, 2026Updated on Aug 28, 2026
Why do I need to complete an identity re-verification during the service update? (LATAM)
Published on Apr 23, 2026Updated on Aug 11, 20263
How do I change my verified name?
Published on Mar 18, 2026Updated on Aug 25, 2026512
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Aug 25, 202639
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on Aug 27, 2026171
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Aug 25, 202672
Understanding the risks of using digital payment token services
Published on Jun 17, 2025Updated on Aug 11, 20263
What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Aug 25, 2026751
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Aug 26, 2026194
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Aug 11, 2026976
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Aug 11, 202654

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