FAQ
Account management and security
- OKX Shield FAQ1 Oct 2026Published on 1 Oct 202626 Oct 2026Updated on 26 Oct 20269
- How to set up and use OKX Shield1 Oct 2026Published on 1 Oct 20268 Oct 2026Updated on 8 Oct 202644
- Multiple accounts FAQ25 Sept 2026Published on 25 Sept 202621 Oct 2026Updated on 21 Oct 20263
- Account closure, automatic closure and cooling-off periods28 Aug 2026Published on 28 Aug 202628 Aug 2026Updated on 28 Aug 20261
- How do I set up Offline Mode?7 July 2026Published on 7 July 20265 Aug 2026Updated on 5 Aug 20263
- Large Withdrawal Protection FAQ7 July 2026Published on 7 July 20265 Aug 2026Updated on 5 Aug 20267
- How do I download my account statements?21 May 2026Published on 21 May 202616 Oct 2026Updated on 16 Oct 2026147
- What's OKX Security Assistant?15 Jan 2026Published on 15 Jan 202625 Aug 2026Updated on 25 Aug 2026172
- How to fix passkey error 50162 on Android devices8 Dec 2025Published on 8 Dec 202526 Aug 2026Updated on 26 Aug 20265,108
- How do I check on updates to my support ticket?17 Oct 2025Published on 17 Oct 202525 Aug 2026Updated on 25 Aug 202694
- How do I navigate to and customize notification settings?8 Oct 2025Published on 8 Oct 202525 Aug 2026Updated on 25 Aug 202624
- How do I join a video call with customer support?26 Aug 2025Published on 26 Aug 202525 Aug 2026Updated on 25 Aug 202668
- OKX Beginner's Guide22 Aug 2025Published on 22 Aug 202511 Aug 2026Updated on 11 Aug 20264
- How do I add my emergency contact?24 July 2025Published on 24 July 202514 Aug 2026Updated on 14 Aug 2026365
- Self-Managed Super Fund (SMSF) FAQ2 July 2025Published on 2 July 202511 Aug 2026Updated on 11 Aug 2026
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