FAQ
Account management and security
- OKX Shield FAQOct 1, 2026Published on Oct 1, 2026Oct 26, 2026Updated on Oct 26, 20268
- How to set up and use OKX ShieldOct 1, 2026Published on Oct 1, 2026Oct 8, 2026Updated on Oct 8, 202644
- Multiple accounts FAQSep 25, 2026Published on Sep 25, 2026Oct 21, 2026Updated on Oct 21, 20262
- Account closure, automatic closure and cooling-off periodsAug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 20261
- How do I set up Offline Mode?Jul 7, 2026Published on Jul 7, 2026Aug 5, 2026Updated on Aug 5, 20263
- Large Withdrawal Protection FAQJul 7, 2026Published on Jul 7, 2026Aug 5, 2026Updated on Aug 5, 20267
- How do I download my account statements?May 21, 2026Published on May 21, 2026Oct 16, 2026Updated on Oct 16, 2026147
- Why is my account restricted and what should I do?Feb 27, 2026Published on Feb 27, 2026Oct 16, 2026Updated on Oct 16, 20264,361
- What's OKX Security Assistant?Jan 15, 2026Published on Jan 15, 2026Aug 25, 2026Updated on Aug 25, 2026172
- How to fix passkey error 50162 on Android devicesDec 8, 2025Published on Dec 8, 2025Aug 26, 2026Updated on Aug 26, 20265,104
- How do I check on updates to my support ticket?Oct 17, 2025Published on Oct 17, 2025Aug 25, 2026Updated on Aug 25, 202694
- How do I navigate to and customize notification settings?Oct 8, 2025Published on Oct 8, 2025Aug 25, 2026Updated on Aug 25, 202624
- How do I join a video call with customer support?Aug 26, 2025Published on Aug 26, 2025Aug 25, 2026Updated on Aug 25, 202668
- How do I add my emergency contact?Jul 24, 2025Published on Jul 24, 2025Aug 14, 2026Updated on Aug 14, 2026365
- How do I find my user ID (UID)?Mar 20, 2025Published on Mar 20, 2025Aug 25, 2026Updated on Aug 25, 2026233
Showing 1-15 of 45 articles