FAQ

Individual verification

My account says “We need to know more about you.” What should I do?
Published on 28 Aug 2026Updated on 28 Aug 2026
What proof of address documents can I submit?
Published on 28 Aug 2026Updated on 28 Aug 2026
How do I update my verified name, identity information, document, or country of residence?
Published on 28 Aug 2026Updated on 28 Aug 2026
Individual identity verification eligibility, review time and supported identity documents
Published on 28 Aug 2026Updated on 28 Aug 2026
Identity linked to another account: verification and ownership FAQ
Published on 28 Aug 2026Updated on 28 Aug 2026
How do I change my verified name?
Published on 18 Mar 2026Updated on 25 Aug 2026513
How do I complete the required tasks shown in the app?
Published on 3 Jul 2025Updated on 25 Aug 202639
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on 2 Jul 2025Updated on 27 Aug 2026171
What's KYC: What to expect and why it matters?
Published on 24 Jun 2025Updated on 25 Aug 202672
What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 25 Aug 2026751
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 26 Aug 2026194
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 11 Aug 2026976
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 11 Aug 202654
What should I do if facial recognition fails?
Published on 11 Oct 2024Updated on 25 Aug 2026582
Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 25 Aug 202614,472

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