FAQ

Account, security, and verification

My account says “We need to know more about you.” What should I do?
Published on Aug 28, 2026Updated on Aug 28, 20261
What proof of address documents can I submit?
Published on Aug 28, 2026Updated on Aug 28, 2026
How do I update my verified name, identity information, document, or country of residence?
Published on Aug 28, 2026Updated on Aug 28, 20261
Individual identity verification eligibility, review time and supported identity documents
Published on Aug 28, 2026Updated on Aug 28, 20262
Institutional verification: status, tasks, rejection and information updates
Published on Aug 28, 2026Updated on Aug 28, 2026
Identity linked to another account: verification and ownership FAQ
Published on Aug 28, 2026Updated on Aug 28, 2026
Income from staking and rewards
Published on Nov 4, 2025Updated on Aug 11, 2026
Accounting methods and cost basis
Published on Nov 4, 2025Updated on Aug 11, 2026
How do I manage my tax account and documents?
Published on Nov 4, 2025Updated on Aug 5, 2026
A beginner's guide to identity verification
Published on Oct 9, 2025Updated on Aug 11, 202610
Crypto Tax Reporting
Published on Sep 24, 2025Updated on Aug 11, 20262
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Aug 25, 202639
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Aug 25, 202672
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Aug 26, 2026194
How do I download OKX app on an iPhone (iOS)?
Published on Feb 26, 2025Updated on Aug 25, 20268,079

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