FAQ

Individual verification

My account says “We need to know more about you.” What should I do?
Published on Aug 28, 2026Updated on Aug 28, 2026
What proof of address documents can I submit?
Published on Aug 28, 2026Updated on Aug 28, 2026
How do I update my verified name, identity information, document, or country of residence?
Published on Aug 28, 2026Updated on Aug 28, 2026
Individual identity verification eligibility, review time and supported identity documents
Published on Aug 28, 2026Updated on Aug 28, 2026
Identity linked to another account: verification and ownership FAQ
Published on Aug 28, 2026Updated on Aug 28, 2026
A beginner's guide to identity verification
Published on Oct 9, 2025Updated on Aug 11, 202610
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Aug 25, 202639
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Aug 25, 202672
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Aug 26, 2026194
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Aug 11, 2026976
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Aug 11, 202654
What should I do if facial recognition fails?
Published on Oct 11, 2024Updated on Aug 25, 2026582
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on Aug 11, 20263
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Aug 11, 202614
How do I verify my identity with ID and selfie photos?
Published on Sep 4, 2024Updated on Aug 11, 202662

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