FAQ

Account management and security

Multiple accounts FAQ
Sep 25, 2026Published on Sep 25, 2026Oct 21, 2026Updated on Oct 21, 20263
OKX Shield FAQ
Sep 18, 2026Published on Sep 18, 2026Sep 18, 2026Updated on Sep 18, 20261
Account closure, automatic closure and cooling-off periods
Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 20261
How do I set up Offline Mode?
Jul 7, 2026Published on Jul 7, 2026Aug 5, 2026Updated on Aug 5, 20263
Large Withdrawal Protection FAQ
Jul 7, 2026Published on Jul 7, 2026Aug 5, 2026Updated on Aug 5, 20267
What is sub-account?
May 21, 2026Published on May 21, 2026Aug 5, 2026Updated on Aug 5, 20262
How do I download my account statements?
May 21, 2026Published on May 21, 2026Oct 16, 2026Updated on Oct 16, 2026147
How do I link an authenticator app?
May 21, 2026Published on May 21, 2026Aug 5, 2026Updated on Aug 5, 20264
Why did I receive an OKX account closure email notification? What should I do?
Apr 30, 2026Published on Apr 30, 2026Aug 5, 2026Updated on Aug 5, 20261
Why is my account restricted and what should I do?
Feb 27, 2026Published on Feb 27, 2026Oct 16, 2026Updated on Oct 16, 20264,432
What's OKX Security Assistant?
Jan 15, 2026Published on Jan 15, 2026Aug 25, 2026Updated on Aug 25, 2026173
How to fix passkey error 50162 on Android devices
Dec 8, 2025Published on Dec 8, 2025Aug 26, 2026Updated on Aug 26, 20265,117
How do I check on updates to my support ticket?
Oct 17, 2025Published on Oct 17, 2025Aug 25, 2026Updated on Aug 25, 202694
How do I navigate to and customize notification settings?
Oct 8, 2025Published on Oct 8, 2025Aug 25, 2026Updated on Aug 25, 202624
How do I join a video call with customer support?
Aug 26, 2025Published on Aug 26, 2025Aug 25, 2026Updated on Aug 25, 202668

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