How do I deposit PLN with Zen.com?
ZEN.COM is a digital payment wallet that lets you hold and move funds in your local currency. You can now deposit PLN into your OKX account directly from your ZEN.COM balance by selecting ZEN.COM as your deposit method. Once your ZEN.COM account is linked, funds are transferred instantly.PLN deposits via ZEN.COM are available to fully verified users residing in Poland. You'll need an existing ZEN.COM account, with the ZEN.COM app installed and logged in on your phone.
How do I make a cash deposit with ZEN.COM?
On the app
Open your OKX app and select Transfer.
When the payment menu loads, select Deposit.
Select PLN as the currency you want to deposit.
Select ZEN.COM as your deposit method and click Next.
If your ZEN.COM account is already linked, go straight to step 7.
If you haven't linked a ZEN.COM account yet:
Select Add an account
Review the phone number and select Next.
If required, select Change to enter the phone number registered on your ZEN.COM account
Note: the name registered on your OKX account must match the name registered on your ZEN.COM account.
You'll receive a push notification in the ZEN.COM app.
Open Zen.com app to confirm account connection.
Once linked, your ZEN-registered phone number appears in the OKX app, confirming your wallet is connected and ready to use.
Enter the amount you want to deposit and select Preview.
Review your deposit details and select Deposit.
Confirm the payment request in your ZEN.COM app. The payment is taken directly from your ZEN.COM balance.
You'll be directed to the status screen. Your PLN balance is credited on successful payment.
On the web
Log in to your account at my.okx.com, select Deposit > Cash
Select PLN to start making a cash deposit.
Select ZEN.COM as your deposit method and select Next.
If your ZEN.COM account is already linked, go straight to step 6.
If you haven't linked a ZEN.COM account yet:
Select Next
Review the phone number and select Next.
If required, enter the phone number registered on your ZEN.COM account
Note: the name registered on your OKX account must match the name registered on your ZEN.COM account.
You'll receive a push notification in the ZEN.COM app. Select Confirm to link your ZEN.COM account to OKX.
Once linked, your ZEN-registered phone number is displayed, confirming a successful connection.
Enter the amount you want to deposit and select Preview.
Preview your deposit and submit it by selecting Submit.
Confirm the payment request in your ZEN.COM app. The payment is taken directly from your ZEN.COM balance.
Your PLN balance is credited on successful payment.
FAQ
1. Why can't I access the "Deposit PLN" feature?
To comply with local laws and regulations, cash deposits are only available in specific regions. PLN deposits via ZEN.COM are available to verified users residing in Poland. If you're outside this region, your account isn't currently eligible for this feature.
2. Why do I need to verify my identity before making a deposit?
We ask you to verify your identity to follow local regulations, keep our platform secure, and determine the payment methods available in your region. ZEN.COM is only available to customers who have completed account verification.
3. Do I need an existing ZEN.COM account?
Yes. You'll need an existing ZEN.COM account, with the ZEN.COM app installed and logged in on your phone, to complete a deposit. If you don't have one, you'll receive a text message at the phone number you provided with a link to download and register on the ZEN.COM app.
4. How do I know my ZEN.COM account has been successfully connected?
Once linked, the phone number registered to your ZEN.COM account is displayed in the OKX app. This confirms your wallet is connected and ready to use.
5. Do I need to top up my ZEN.COM balance first?
Yes. You'll need sufficient funds in your ZEN.COM balance to complete a deposit. If your balance is too low, you can top it up during the ZEN.COM registration flow, or directly in the ZEN.COM app before proceeding.
6. Why does the name on my OKX account need to match my ZEN.COM account?
For security and regulatory reasons, we only accept deposits from accounts held in your own name. If the names don't match, the link will fail. Third-party deposits aren't supported.
7. How long does a deposit via ZEN.COM take?
Once you confirm the payment in your ZEN.COM app, the funds are added to your cash balance shortly afterwards.
8. What fees apply?
The applicable processing fee is displayed before you confirm your deposit. This fee covers charges applied by ZEN and the associated payment service provider.
9. What are my ZEN.COM deposit limits?
Select the Limit "i" icon on the deposit screen to view your applicable limits. Daily, weekly and monthly limits reset on a rolling basis.
10. How do I check my cash deposit history?
On the web: select Assets > Deposit > All deposits
On the app: select Portfolio > Transactions > filter by Cash deposit type
11. How can I withdraw PLN?
You can withdraw PLN back to your ZEN.COM account. Refer here for more details.
12. What happens if my payment fails but funds are deducted from my ZEN.COM balance?
If funds are deducted from your ZEN.COM balance but the deposit isn't complete, the full amount is automatically refunded to your ZEN.COM account. Refunds are typically processed within a few hours of the original transaction.
13. Can I disconnect my ZEN.COM account?
Yes.
On the app:
Select From and select Manage on the bottom sheet
Select (-) icon and then select Remove
On the web:
Select Change from input screen
Select the Manage, then select Remove icon and select Remove button in the confirmation box.
Once disconnected, you'll need to re-link your ZEN.COM account to use it again.
14. What should I do if I'm having trouble connecting my ZEN.COM account?
If you have problems linking or registering, please contact OKX Support. For issues with your ZEN.COM account itself or your wallet balance, contact ZEN's customer support directly.