How do I withdraw PLN with ZEN.COM?
You can withdraw PLN from your OKX account directly to your ZEN.COM wallet. PLN withdrawals via ZEN.COM are currently only offered to verified customers residing in Poland.You'll need an existing ZEN.COM account, linked to your OKX account, with the ZEN.COM app installed and logged in on your phone.
How do I make a cash withdrawal?
On the app
Open your OKX app and select Transfer.
Select Withdraw from the menu.
Select PLN from the "Asset" list
If your ZEN.COM account is already linked, go straight to step 6.
If you haven't linked a ZEN.COM account yet:
Select Add an account
Review the phone number and select Next.
If required, select Change to enter the phone number registered on your ZEN.COM account
Note: the name registered on your OKX account must match the name registered on your ZEN.COM account.
You'll receive a push notification in the ZEN.COM app.
Open Zen.com app to confirm account connection.
Once linked, your ZEN-registered phone number appears in the OKX app, confirming your wallet is connected and ready to use.
Enter the amount you'd like to withdraw and select Preview.
Review the information on the withdrawal preview and select Withdraw.
Enter your authorization code or SMS code and select Confirm to complete your cash withdrawal.
On the web
Log in to your account at okx.com, go to Assets > Withdraw > Cash
Select PLN balance to start making a cash withdrawal
If your ZEN.COM account is already linked, go straight to step 5.
If you haven't linked a ZEN.COM account yet:
Select Add account
Review the phone number and select Next.
If required, enter the phone number registered on your ZEN.COM account
Note: the name registered on your OKX account must match the name registered on your ZEN.COM account.
You'll receive a push notification in the ZEN.COM app. Select Confirm to link your ZEN.COM account to OKX.
Once linked, your ZEN-registered phone number is displayed, confirming a successful connection.
Enter the amount you'd like to withdraw.
Select Preview to view the withdrawal preview.
Select Withdraw, enter your authorization code or SMS code to complete your cash withdrawal.
FAQ
1. Why can't I see the "Withdraw PLN" feature?
To comply with local laws and regulations, PLN cash withdrawals are available only to eligible customers residing in Poland who meet the applicable verification requirements. If you don't meet these, your account isn't currently eligible for this feature.
2. Do I need to verify ownership of my ZEN.COM account?
Ownership is confirmed when you link your ZEN.COM account, using the phone number registered to that account and a name match against your OKX account. You won't be asked to make a separate verification deposit.
3. Can I withdraw to a ZEN.COM account that isn't mine?
No. Withdrawals can only be made to a ZEN.COM account held in your own name.
4. Can I withdraw more than I deposited via ZEN.COM?
You can withdraw up to the PLN balance held in your account. Daily and monthly withdrawal caps will apply.
5. How long does a ZEN.COM withdrawal take?
Once withdrawal is submitted successfully, PLN withdrawal to your Zen.com account should be happen shortly.
6. What are my withdrawal limits?
Payment limits are displayed on the withdrawal method. Daily, weekly and monthly limits reset on a rolling basis. For more details, check here.
7. What fees apply?
The applicable processing fee is displayed before you confirm your withdrawal. This fee covers charges applied by ZEN.COM and the associated payment service provider.
8. Why was my withdrawal declined or did it fail?
A withdrawal may not be completed if your ZEN.COM account is no longer linked or active, the name on your ZEN.COM account no longer matches your OKX account, or the amount falls outside your withdrawal limits. If your withdrawal fails, the funds are returned to your OKX cash balance. If the issue persists, contact OKX Support.
9. How do I check my withdrawal history?
On the web: select Assets > Withdrawal > All withdrawals
On the app: select Portfolio > Transactions > filter by Cash withdraw type
10. Can I withdraw PLN any other way?
No, ZEN.COM is currently the only PLN withdrawal method.
11. Can I disconnect my ZEN.COM account?
Yes.
On the app: go to the payment method list, press and hold the connected ZEN Wallet, then select Delete in the confirmation box.
On the web: select the connected ZEN.COM account, select the Delete icon, then select Remove in the confirmation box.
Once disconnected, you'll need to re-link your ZEN.COM account before you can withdraw to it again.
12. What should I do if I'm having trouble with my ZEN.COM account?
For problems linking your account or completing a withdrawal on OKX, contact OKX Support. For issues with your ZEN.COM account itself or your wallet balance, contact ZEN's customer support directly.